Select the desired product, add it to your cart and then follow the various steps to enter your contact details, your delivery address and proceed to payment.Before final confirmation of your order, you can check the selected product, its price, any delivery charges, and the total amount to be paid.

After order validation and payment confirmation, a confirmation email is sent to the email address provided during the order.In the case of payment by bank transfer, the order is considered settled after actual receipt of funds by VALTA.

If your order has not yet been prepared or handed over to the carrier, please contact our customer service department as soon as possible to check if a modification or cancellation is still possible.Email: contact@valta-trailers.comTelephone: +33 7 80 93 44 95If the order has already been shipped, the rules relating to the right of withdrawal and returns may apply when the legal conditions are met.

Product availability is indicated on its product page when known.Products are offered subject to the availability indicated.To check the availability of a particular model before ordering, you can also contact our customer service.

Yes.Valta Trailers offers new and used trailers, vans and other transport equipment.The product's condition is indicated on its product page.For a second-hand product, the available information regarding its condition and any special features is specified before purchase.

Depending on availability, Valta Trailers offers, among other things:horse vans and trailers;utility trailers;professional trailers;equipment carriers;trailers intended for the transport of vehicles;tipping trailers;trays;vans and other transport solutions.Our catalogue includes products intended for both individuals and professionals.

The main technical specifications available are indicated directly on each product page.Depending on the model, you may find the following:the make and model;new or used condition;the dimensions;the PTAC;the empty weight;the payload;the equipment;construction characteristics;the product reference;the main options available.For any technical information not listed on the product sheet, please contact our team before ordering.

The horse vans and trailers offered by Valta Trailers are designed for transporting horses.Safety, ventilation, separation, access and comfort features vary by brand and model.We recommend that you consult the specifications of the relevant product sheet to know precisely what equipment is included.

Depending on the model and its availability, certain options, accessories or modifications may be offered.Depending on the products, this may include additional equipment, partitions, accessories or specific fittings.Contact our team before ordering to verify the feasibility of your request.When a product is made to customer specifications or clearly personalized, the right of withdrawal may not apply under the conditions provided for by the regulations.

Yes. Consumer prices are shown in euros (€) inclusive of all taxes (TTC), unless otherwise clearly stated.Any additional charges applicable to the order, including delivery charges, are presented before final confirmation.The customer can therefore view the total amount to be paid before confirming their order.

The payment methods actually available are displayed during the ordering process.These may include, in particular:Visa bank card;Mastercard bank card;Bank transfer upon prior request.All transactions are conducted in euros (€), unless otherwise stated.

Yes.Payment by bank transfer can be offered upon prior request to our customer service department.When this payment method is chosen, the necessary bank details are provided to the customer.The order is considered settled only after actual receipt of funds.

The Valta Trailers website uses a secure HTTPS connection.Card payments are processed using a specialized payment solution.VALTA does not directly store the customer's complete bank card data.Where applicable, enhanced authentication may also be requested by the payment provider or banking institution.

For a payment by bank card, the debit takes place according to the terms indicated when the payment is validated.For payment by bank transfer, the order is considered paid after actual receipt of funds in the account provided by VALTA.

Valta Trailers organizes the delivery:in metropolitan France ;in the European Union countries served.For any destination not offered during the ordering process, please contact our customer service before ordering to check delivery options.

Metropolitan FranceDelivery is free , unless otherwise specified and presented to the customer before order confirmation.European UnionDelivery costs are €450 including VAT per item , unless otherwise stated before order confirmation.In all cases, the applicable fees are communicated to the customer before final confirmation of their purchase.

After payment confirmation, orders are usually processed within 1 to 2 business days .Saturdays, Sundays and public holidays are not counted as working days.

After order processing, the estimated delivery times are generally as follows:Metropolitan France7 to 12 business days for delivery.Estimated total time including order processing:8 to 14 business days.European Union10 to 18 business days for delivery.Estimated total time including order processing:11 to 20 business days.These delivery times are indicative and may vary depending on the product, destination and logistical constraints.

The stated delivery times are estimates, unless a specific date or timeframe has been expressly agreed upon for the order.Logistical or exceptional circumstances may affect delivery.In the event of any difficulty concerning a delivery, our customer service informs the customer and assists them in tracking their order.

Given the size and weight of some products, delivery is ensured by suitable road transport.Depending on the product and destination, the vehicle used may include a carrier truck, a tractor unit or a suitable road train.Delivery can be arranged by appointment.The customer must ensure that the delivery location is accessible to the vehicle used and report any particular constraints before shipment.

A person must be available to receive the product when the delivery arrangements require handover in the presence of the recipient.The practical details and, where applicable, the delivery appointment are communicated to the customer by VALTA or the carrier.

We recommend checking the apparent condition of the product upon receipt.In particular, check:the general condition of the trailer or van;the absence of visible damage;the presence of the planned equipment;the apparent conformity of the delivered product.If you notice any visible damage, make your reservations as precise as possible on the carrier's document and contact our customer service department as soon as possible.This verification does not limit the legal guarantees to which the consumer is entitled.

If possible, take photographs to document the damage and contact our customer service department as soon as possible:Email: contact@valta-trailers.comTelephone: +33 7 80 93 44 95Please provide your order number, the product in question, and a description of the problem.

When the consumer benefits from the legal right of withdrawal applicable to distance sales, they generally have 14 calendar days from receipt of the product to notify their decision.In addition to this legal period, VALTA grants, when this possibility is applicable to the product concerned, a commercial extension allowing a return of up to 30 working days after receipt .This commercial extension does not reduce or replace the consumer's legal rights.

The request can be sent by email to:contact@valta-trailers.comTo facilitate its processing, ideally indicate:your first and last name;your order number;the product in question;the date of receipt.VALTA will then provide you with the necessary logistical instructions for the return.Given the size of the trailers and vans, these products should not be returned spontaneously to the head office without prior logistical organization.

The product must be returned in a condition that allows for its identification and inspection.In particular, it must be complete, accompanied by its accessories and properly protected for transport.Under the legal right of withdrawal, the consumer may handle the product to the extent necessary to establish its nature, characteristics and proper functioning.However, its liability may be incurred in the event of depreciation resulting from handling beyond what is necessary for this verification.

In the case of a simple withdrawal, the direct costs of return are borne by the consumer when the consumer has been properly informed before the order, unless VALTA agrees to take them into account.Trailers, vans and other bulky products generally require specialized road transport.As a guide, return shipping costs can be estimated as follows:up to 200 km: approximately €250 to €450 including VAT;from 200 to 500 km: approximately €400 to €700 including VAT;500 to 800 km: approximately €600 to €950 including VAT;from 800 to 1200 km: approximately €800 to €1300 including VAT;beyond 1,200 km or for international transport: price determined according to the destination and the characteristics of the product.These amounts are indicative.The actual cost depends in particular on the distance, weight, dimensions of the product, its condition, access conditions and the carrier.When a return is necessary under a legal guarantee and the conditions of that guarantee are met, the necessary costs are covered in accordance with the applicable regulations.

Yes, when the return conditions allow, the customer can use a suitable carrier.He can also ask VALTA to assist him in organizing the transport.When VALTA offers to organize transport on behalf of the client, the corresponding amount is communicated before any final booking.

The right of withdrawal may not apply to products made to the consumer's specifications or clearly personalized when the conditions provided for by law are met.When an exclusion of the right of withdrawal applies to a product, this information is communicated to the customer before the order is validated.

The refund is made in accordance with the time limits stipulated by the Consumer Code.For a sale of goods, VALTA may defer reimbursement until the product is recovered or until proof of shipment is received, under the conditions provided for by the regulations.Unless otherwise agreed, the refund will be issued using the same payment method as the original transaction.

Consumers benefit from the legal guarantees applicable to products sold by a professional.This includes, in particular:the legal guarantee of conformity ;the guarantee against hidden defects , when its conditions are met.The legal guarantee of conformity applies to new goods as well as second-hand goods sold by a professional to a consumer.

The consumer has a period of two years from the delivery of the goods to exercise the rights resulting from a lack of conformity.The methods of proof differ depending in particular on whether the product is new or used.For detailed conditions, please refer to our Warranty and After-Sales Service Policy .

Contact our after-sales service and specify:your order number;the product reference;a precise description of the problem;photographs or videos when this can facilitate diagnosis.Email: contact@valta-trailers.comTelephone: +33 7 80 93 44 95Our team will then inform you of the steps necessary to process your request.

Depending on the brand, model, age of the product and availability from manufacturers or suppliers, our after-sales service can assist you in finding compatible spare parts and consumables.For any request, please provide us with the make, model and reference number of your trailer.

The documents corresponding to the product sold and necessary for its identification or registration are given to the customer according to the nature of the product, its new or used condition and the applicable requirements.The documents may therefore differ depending on the product.To find out exactly what documents are provided with a particular trailer or van, contact our team before ordering.

Registration requirements depend in particular on the characteristics and GVWR of the trailer as well as the applicable regulations.The customer must verify the obligations that correspond precisely to the product they wish to use.The necessary characteristics, including the GVWR when available, are indicated on the product sheet.

The required permit depends in particular on:of the trailer's maximum authorized total weight (PTAC);of the GVWR of the towing vehicle;from the combination of the two vehicles.Depending on the characteristics of the vehicle, a B license , B96 training or a BE license may be required.Before any use, the driver must check the characteristics shown on the registration certificates of the towing vehicle and the trailer as well as the regulatory rules applicable to his situation.

Valta Trailers is a trademark operated by the French company VALTA.Through Valta Trailers, VALTA markets a selection of trailers, horse vans and other transport equipment for individuals and professionals.VALTA acts as an independent reseller and distributor.

The website www.valta-trailers.com is operated by:VALTALimited liability company (SARL)Share capital: €7,500.00SIRET: 504 378 555 00081RCS Toulouse: B 504 378 555Intra-Community VAT number: FR85504378555Head office:3 Rue Pierre Simon LaplacePerget Business Park31770 ColomiersFrance

Our customer service can be reached at:Telephone: +33 7 80 93 44 95Email: contact@valta-trailers.comAddress :VALTA – Valta Trailers3 Rue Pierre Simon LaplacePerget Business Park31770 ColomiersFrance

Monday to Friday: 9:00 AM – 6:00 PMSaturday: 9:30 a.m. – 5:30 p.m.Sunday: ClosedFor requests sent outside of these hours, our team will respond as soon as possible during opening hours.