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FAQ
Find here the answers to the most frequently asked questions about our services. This FAQ has been designed to help you quickly obtain essential information. If you do not find the answer you are looking for, do not hesitate to contact us: our team will be happy to assist you.
Frequently Asked Questions
How do I place an order on the website?
To place an order, simply select the desired product, add it to your cart, and then follow the validation and secure payment steps.
How do I know if my order is confirmed?
An order confirmation will be sent to you by email immediately after payment is validated.
Can I modify or cancel my order?
Yes, an order can be modified or cancelled before it is shipped .To do this, please contact our customer service department as soon as possible at:contact@valta-trailers.com
Are the products available immediately?
The products displayed on the site are offered while stocks last. In case of unavailability after order, we will inform you promptly.
Can I order from another country?
Yes. We deliver to mainland France and to countries of the European Union .
What payment methods do you accept?
Oui, toutes nos remorques neuves bénéficient de la garantie du fabricant d’origine.Nous acceptons uniquement les paiements sécurisés via :Carte bancaire (Stripe)PayPal
Is the payment secure?
Yes. All transactions are protected by SSL/HTTPS protocol and processed by PCI DSS certified providers.
Are my bank details recorded?
No. Bank details are never stored by Valta Trailers.
When is the payment debited?
Payment is debited at the time the order is validated.
Can I pay by bank transfer?
No. For security reasons, only Stripe and PayPal are accepted.
Which countries do you deliver to?
We currently deliver:Metropolitan FranceEuropean Union countriesFor any other destination, please contact us.
What are the delivery charges?
Metropolitan France: free deliveryMetropolitan FranceFree deliveryEstimated delivery time: 7 to 12 business days after shipmentEuropean UnionShipping costs: €450 including VAT per itemEstimated delivery time: 10 to 18 business days after shipmentOrders are prepared within 24 to 48 working hours after payment confirmation.
What is the order processing time?
Orders are prepared within 24 to 48 business hours after payment validation.
What are the delivery times?
Metropolitan France: 7 to 12 business days after dispatchEuropean Union: 10 to 18 business days after dispatch
Are delivery times guaranteed?
Delivery times are estimates and may vary depending on transport conditions or exceptional events.
How does the delivery process work?
The products are delivered by carriers specializing in the transport of bulky goods .
Do I have to be present during the delivery?
Yes. Someone must be present to receive and check the product upon delivery.
What should I do if my product arrives damaged?
You must report any damage within 48 hours by sending photos to:contact@valta-trailers.com
Can I return a product?
Yes. In accordance with Article L221-18 of the Consumer Code , you have a legal period of 14 days to exercise your right of withdrawal.
Do you offer a longer return period?
Yes. As a business practice, Valta Trailers may accept returns up to 30 days after delivery , under certain conditions.
What are the conditions for returning a product?
The product must be:ninenot usedcompletein its original state
Can personalized products be returned?
No. In accordance with Article L221-28 of the Consumer Code , personalized or custom-made products cannot be returned.
Who pays the return shipping costs?
Return shipping costs are the responsibility of the customer except in the following cases:defective productdelivery error.
When will I be reimbursed?
The refund will be issued within a maximum of 14 days after receipt and verification of the returned product.
Are the products guaranteed?
Yes. All products are covered by the mandatory legal guarantees .
What is the duration of the warranty?
The legal guarantee of conformity is valid for 2 years from the date of delivery.
What to do if there is a problem with a product?
Contact our customer service department using:your order numbera description of the problemPhotos if possibleEmail: contact@valta-trailers.com
Who is Valta Trailers?
Valta Trailers is a French company specializing in the sale of trailers and related equipment.
How do I contact your customer service?
You can contact us:📞 +33 7 80 93 44 95📧 contact@valta-trailers.com
Where is your company located?
Valta Trailers ZAC du Perget 3 Rue Pierre Simon Laplace 31770 Colomiers France
Who operates the site?
The website www.valta-trailers.com is operated by the company VALTA, a limited liability company (SARL) registered in France, under the trade name Valta Trailers.The head office is located in Colomiers (France).For any inquiries, you can contact our customer service at contact@valta-trailers.com or by phone at +33 7 80 93 44 95.
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