Last updated: August 5, 2026

1. Seller

This policy applies to orders placed with:

VALTA – Valta Trailers
3 Rue Pierre Simon Laplace
Perget Business Park
31770 Colomiers – France

SIRET: 504 378 555 00081
Email: contact@valta-trailers.com
Telephone: +33 7 80 93 44 95

 

2. Delivery Zones

The products can be delivered:

• in metropolitan France;

• in the European Union countries served at the time of ordering.

For any destination not offered during the ordering process, the customer is invited to contact customer service before ordering.

 

3. Order Processing

Orders are usually prepared or forwarded to the logistics department within 1 to 2 business days after payment confirmation.

Saturdays, Sundays and public holidays are not counted as working days.

 

4. Estimated costs and timeframes

Metropolitan France

Delivery charges: free, unless otherwise specified before ordering.

Estimated delivery time: 7 to 12 business days.

Estimated total time including processing: 8 to 14 working days.

European Union

Delivery costs: €450 including VAT per item, unless otherwise indicated before order confirmation.

Estimated delivery time: 10 to 18 business days.

Estimated total time including processing: 11 to 20 working days.

The fees applicable to the customer are always displayed before final order confirmation.

 

5. Availability and contractual deadline

The above timeframes are estimates.

The date or delivery time communicated to the customer at the time of ordering constitutes the applicable reference for that order.

In the absence of a specific date or deadline agreed upon, the legal provisions applicable to delivery remain applicable.

6. Delivery organization

Given the size and weight of some products, delivery may be handled by a specialized carrier.

Depending on the product and destination, the vehicle used may include a carrier truck, a tractor unit or a suitable road train.

Delivery can be arranged by appointment.

The client must ensure that:

• the address provided must be correct;

• the location must be accessible to the delivery vehicle;

• the space necessary for the delivery or handover of the trailer must be available;

• Any special constraints must be communicated before shipment.

If there is any doubt regarding accessibility, the customer is advised to contact VALTA before ordering.

7. Reception and transfer of risks

When the customer is a consumer and the carrier is proposed by VALTA, the transfer of risk occurs when the customer, or a third party designated by them, takes physical possession of the product.

8. Damaged product or defect

Upon receipt, the customer is advised to check the apparent condition of the product.

If a visible anomaly is observed, the customer can make specific reservations on the transport document and contact VALTA promptly at:

contact@valta-trailers.com

The absence of immediate reservations does not deprive the consumer of the legal guarantees to which he/she is entitled.

9. Contact

Email: contact@valta-trailers.com
Telephone: +33 7 80 93 44 95